1. Where we ship
We currently ship to the following countries and regions:
- North America: Canada, United States
- Europe: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
- Asia-Pacific: Australia, China, Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Korea, Taiwan
- Middle East: United Arab Emirates
Shipping is available to the primary customs territory of each listed country. Overseas territories and dependencies are not supported even where they belong to a listed country — for example French overseas territories, Puerto Rico and other US territories, the Faroe Islands, or Svalbard. Eligibility is determined by the exact address entered at checkout; if we cannot ship to your address, checkout will tell you before payment. If your country is not listed, we do not ship there yet.
2. Shipping costs
Shipping to all supported countries is free. The total price, including shipping, is always displayed at checkout before you pay.
3. Preorder timeline
Relay hardware is currently offered as a preorder. Mass-production units are currently estimated to begin shipping in January 2027; the latest estimate is always shown on the product and checkout pages. Estimates are not guaranteed and may change because of manufacturing, certification, customs, or carrier delays — we will notify you by email if the estimate for your order changes materially. When your order is dispatched, you will receive a shipping confirmation email with a tracking number where available.
4. Shipping address and order changes
Provide a complete, deliverable address and phone number during checkout. Because preorders have not yet shipped, you can update your shipping address any time before dispatch by emailing support@relay.tech. We might not be able to change an address after fulfillment begins. You can also cancel the hardware any time before dispatch — see our Refund Policy for how the refund is calculated.
5. Customs, duties, and taxes
Unless checkout states otherwise, the recipient is responsible for any import duties, taxes, or local carrier charges imposed by the destination country.
6. Delivery problems
If your shipment is lost, arrives damaged, or is delivered incorrectly, contact support@relay.tech with your order number and any relevant photos or carrier information. We will investigate with the carrier and make it right, including replacement or refund where appropriate — see our Refund Policy. If a delivery fails because the address provided was incomplete or incorrect, or because the package went unclaimed, we may ask you to cover the cost of reshipping.